The problems holding HVAC, plumbing and electrical companies back, and how to fix them
Missed calls, empty boards, the shoulder season, technician shortages, slow payments and marketing you can’t measure. Here’s how ProCall Field fixes each one.
📞 Missed calls and slow call-backs
Every missed call is a job a competitor books. Leads go cold within minutes.
How ProCall Field fixes it
- A missed call becomes a call-back lead automatically
- Speed-to-lead lists put new web and ad leads at the top of every rep’s day
- Booking in under two minutes, with the right questions for each call type
🗓️ Empty slots and an uneven board
Some days are slammed, others have holes, and nobody has time to fill them by hand.
How ProCall Field fixes it
- BoardPilot finds every open and priority slot and puts reps on the right call list
- Booking goals, emergency reserve and weather decide how full each day should be
- The no-charge visit program books inspections from your own customer list
🍂 The shoulder season
Spring and fall demand drops while payroll doesn’t.
How ProCall Field fixes it
- Tune-up and inspection campaigns to your own customers
- Memberships with visits due fill weeks in advance
- Tech moves send techs to the zones that still have work
🧑🔧 Not enough technicians
Hiring is slow, so every tech hour has to count.
How ProCall Field fixes it
- Route optimization and the fit-in finder cut drive time
- The right skill level on every job, so senior techs aren’t on tune-ups
- Hiring, onboarding paperwork and training in one place
🧠 Dispatchers buried in the board
Dispatchers spend the day on the phone, reshuffling jobs and answering “where’s my tech?”.
How ProCall Field fixes it
- Auto dispatch by skill, zone and route
- An activity center that flags late techs, overruns and unassigned jobs
- On-my-way texts and a live tracking link for customers
💵 Slow payments and cash flow
Invoices written in the truck get paid weeks later, if at all.
How ProCall Field fixes it
- Card, ACH or financing on the tablet before leaving
- Automatic invoice reminders and pay links
- QuickBooks or Xero updated without retyping
📈 A low average ticket
Techs fix the problem and leave, without offering the better option.
How ProCall Field fixes it
- Good / better / best offer sheets with financing
- Equipment age and history on every visit
- Commissions that reward selling the right option
📣 Not knowing which marketing works
Ad money goes out every month with no clear return.
How ProCall Field fixes it
- Every job tagged to its marketing source and code
- Revenue and cost per lead by source and campaign
- Web forms and ad leads straight into the app
Simple pricing by team size
Every office login, dispatcher and CSR is included; you only count technicians. No per-user fees and no long contract.
| Plan | Technicians | Price | Branches |
|---|---|---|---|
| Small | 1–5 | $149/mo | 1 |
| Growing | 6–15 | $299/mo | 2 |
| Medium | 16–25 | $599/mo | 3 |
| Large | 26–50 | $899/mo | 10 |
| Enterprise | 51+ | $1,599/mo, 75 techs included | Unlimited |
Frequently asked questions
Why do service companies miss so many calls?
Calls come in bursts, CSRs are on other lines and after-hours calls go to voicemail. ProCall Field turns every missed call into a call-back lead and puts new leads at the top of each rep’s list.
How do I fill my schedule in the slow season?
Call your own customers first. BoardPilot builds the call lists for each open slot, and the no-charge visit program books inspections and tune-ups that turn into replacements and memberships.
How can I get more jobs per technician per day?
Cut drive time with route optimization, put the right skill level on each job, and use the fit-in finder for emergencies so the closest qualified tech goes.
Try ProCall Field free for 14 days
Your own account with every feature, a guided setup, and BoardPilot filling your board from day one. No credit card.