by Service ProCall

Privacy Policy

Last updated: November 8, 2026 · Version 2026-11-08b

This policy explains how Service ProCall, doing business as Service ProCall ("we", "us"), handles personal information on procallfield.com and in ProCall Field (the "Service").

1. Information we collect

  • From you when you contact us, start a trial or sign up: your name, company, work email, phone, trades, team size and what you tell us.
  • Account and billing: logins (passwords are stored only as secure hashes) and billing records. Card and bank details are entered on Stripe's page and stored by Stripe; we only see the brand, last four digits and expiry.
  • Usage: sign-ins, pages and features used, and changes saved, used to run, support and improve the Service and to help you during a trial.
  • Your business data: the customers, jobs, invoices and other records you put into the Service. We process this on your behalf as your service provider (see section 4).
  • Technical: IP address and browser information in our server logs, kept for security.

2. How we use it

To provide and support the Service; to set up, bill and secure your account; to send service emails (sign-in links, receipts, renewal reminders, trial updates); to answer your questions; and, for business contacts who asked about ProCall Field, to follow up about it. You can opt out of non-essential emails at any time with the link in the email or by contacting us.

3. Cookies and similar tools

We use a cookie to keep you signed in, and the browser's local storage for preferences (for example, so the website doesn't show you the same offer twice). We don't use advertising cookies or sell browsing data.

4. Your customers' information

For the information about your customers in ProCall Field, you're in control: we process it only to provide the Service to you, don't sell it, and don't use it to market to them. Questions from your customers about their information should go to you.

5. Text messaging

If you give us your mobile number, we use it only to contact you about ProCall Field. We don't sell or share mobile numbers or text-messaging opt-in information with third parties for their marketing. Message and data rates may apply. Reply STOP to stop texts and HELP for help.

6. Who we share it with

Only with service providers that help us run the Service, under contracts that limit their use of it:

  • Render (hosting and database) and Cloudflare (backups)
  • Stripe (billing and payments)
  • Resend (sending email)
  • Anthropic (the optional AI assistant: your questions and the data needed to answer them)
  • U.S. Census Geocoder and OpenStreetMap (turning addresses into map locations; maps)
  • Our sales system, ProCall Hub, so our team can help you

Services you connect yourself (such as Quo, Stripe, QuickBooks, Xero, Square, PayPal, Google or Microsoft email) receive the data needed for the connection under their own policies. We may also disclose information when the law requires it, to protect our rights or users' safety, or as part of a merger or sale of our business.

7. How long we keep it

We keep account data while your account is active. After an account closes, you can download your data for 30 days, and we delete it 90 days after closing (sooner if you ask); backup copies age out within 30 days of deletion. Billing records are kept as long as tax law requires.

8. Security

We encrypt data in transit (HTTPS), encrypt stored connection keys, hash passwords, keep each company's data separate, limit access by role, and back up nightly. No system is perfectly secure; tell us right away if you think your account has been compromised.

9. Your choices and rights

You can see and update your information in the app, export your data, or ask us to access, correct or delete personal information we hold about you. Depending on where you live, you may have other rights under state privacy laws. Contact us to make a request; we'll verify it and respond within the time the law requires.

10. Children

The Service is for businesses and isn't directed to children under 16.

11. Changes

We'll post updates here and, for material changes, tell account owners by email or in the app.

12. Contact

Service ProCall (Service ProCall) · 11443 Mallory Square Dr, Tampa, FL 33635 · support@serviceprocall.com